FAQ

Refund

To initiate a refund, please contact our customer service team at info@sashamilano.com within 7 days of receiving your order. Provide your order number, the reason for the refund, and any supporting documentation or images.

What are the eligibility criteria for a refund?

To be eligible for a refund, the item must be unused, in its original condition, and in the original packaging.

What is the refund process?

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If approved, your refund will be processed within 15 days, and a credit will automatically be applied to your original method of payment.

Can I track my refund status?

Yes, you can track your refund status by contacting our customer service team at info@sashamilano.com.

Delivery

How long does delivery take?

The estimated delivery time will be provided to you during the checkout process. However, please note that while we make reasonable efforts to ship your order within this estimated time, we are not responsible for delays beyond our control.

How can I track my order?

You can track your order by clicking on the Order tracking option on our website and entering your order number.

What should I do if my package is damaged upon delivery?

Please inspect your package upon delivery and report any damages or discrepancies immediately by contacting our customer service team at info@sashamilano.com.

What should I do if I haven't received my order within the estimated delivery time?

If you haven’t received your order within the estimated delivery time, please contact our customer service team at info@sashamilano.com for assistance.

Shipping & Returns

What is your shipping policy?

We strive to ship orders within the estimated delivery time. However, we are not responsible for delays beyond our control.

Can I return an item if I change my mind?

Yes, you can return an item within 7 days of delivery. The item must be unused, in its original condition, and in the original packaging.

How do I initiate a return?

To initiate a return, please contact our customer service team at info@sashamilano.com within 7 days of receiving your order.

What is your exchange policy?

We allow exchanges within 7 days of delivery.The item must be in its original packaging, unused, and in its original condition. Please contact our customer service team for more information.

Payment

What payment methods do you accept?

We accept payment through various methods including credit card, debit card, net banking, and more. These options will be available for selection during the checkout process on our website. Rest assured, we utilize secure payment gateways and do not store your payment information for added security.

Are there any additional charges for using certain payment methods?

No, there are no additional charges for using any of the payment methods available on our website.

Can I change the payment method after placing an order?

No, you cannot change the payment method after placing an order. Please ensure that you select the correct payment method during checkout.

Do you offer payment plans or financing options?

No, we do not offer payment plans or financing options at this time.